Due to the nature of hand dyed yarn, no two skeins are the same, even though they may be dyed in small batches using the same colours and methods. Therefore, if you're making an item using more than one skein, you may wish to alternate skeins every few rows. Personally, I don't mind this type of variation as I feel it adds to the uniqueness of your finished piece!
Hand washing is recommended using a mild detergent and lukewarm water. This will help to keep your finished item looking lovely for years to come.
Minimal colour bleeding may occur during the first few washes. This is perfectly normal and will not affect the vibrancy or quality of your yarn.
All other items are sent Royal Mail International Standard.
Please note that buyers are responsible for any taxes, duty and custom fees charged by the country you are importing to.
Payment can be made by Paypal, credit card via Paypal, or Etsy Gift Card.
Please make payment within 48 hours of placing your order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the unlikely event there is a problem, please contact me within 3 days of receipt and I will do my utmost to resolve the issue.
Returns will be accepted if the item is returned within 14 days of receipt and must arrive in its original, unworn condition with tags and packaging as when dispatched, otherwise it will not be accepted. Please note the buyer is responsible for return shipping. Any refunds will be processed once the item has been returned to me.
I am more than happy to accept custom orders. Please convo me with details of what you'd like and I'll do my best to help.
All hand knitted treats in my shop are knitted solely by me and as I have a full time salaried job, any custom orders may therefore take 14-21 days, so please take this into account when ordering.