Items will be shipped within 1-2 business days using USPS. Custom Orders will take up to one week to ship.
Nana Jan's Xmas Crafts accepts PayPal, all major Credit Cards and Etsy Gift Cards. Payment must be made at time of purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not completely satisfied with your purchase, please contact me immediately. If I can't fix the problem, I will issue a refund upon return of the item to me. If the item has been used or is damaged, however, no refund will be issued. I will not accept returns after Christmas.
Please request custom orders before December 1st. Thanks!