Delivery Service: Once Your item has been dispatched please allow 7-10 days for delivery
Small item Parcel delivery: For smaller items like coffee tables we use a 48hr courier service which can be tracked. Companies like UPS, DPD, I-POST etc.
Once the item has been marked for dispatch we will forward you the tracking information. If for any reason you are not available when the delivery is attempted the delivery company will leave a card with instructions for the re-delivery.
We carefully bubble wrap each item but we do understand that sometimes damages can happen. In the event of damage occurring please contact us ASAP.
Medium item delivery: Small to medium items will be sent via a pallet service. We carefully wrap each item and secure to the pallet safely.
We will call you to confirm a delivery date which suits you once palletised. Once the item has been marked for dispatch we will forward you the tracking information.
Assistance will be needed to unload the item as it will be a kerbside delivery only so please make sure there is more then one able body person to assist.
Large item delivery: We have our own drivers and vans delivering nationwide. If for any reason your delivery is not in our normal routes we may need to use a third party courier company.
When your order is complete our driver will contact you 24hr prior with an estimated time of arrival.
Our items are delivered ready built so please make sure you have adequate access to your property. If there is an issue with access we have designed the tables so the tops can be unbolted with a 13mm socket or spanner.
Delivery will only be to the front door of the property, unless agreed in advance. If for any reason the driver has to enter you home we are not liable for any damages caused to your property.
Generally the driver will be happy to assist getting the item into your home unless it proves a risk to his health or your property. All deliveries are at the driver’s discretion.
Deliveries are commenced during normal working hours and days.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
Cancellation/Returns Furniture that is bespoke/ made to order is not subject to distance selling regulations and is therefore non-returnable. However you are entitled to cancel your contract providing you act within 2 working days of placing your order via the website, telephone or in store.
If you wish to exercise this right please contact us or call within the specified time frame.
After the 2 day cancellation period we have no further obligation to take back these Goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at our discretion.
Furniture care Steel
All of our products are made from mild steel. The standard finish of the steel is unfinished which gives it’s a raw appearance. In this state the furniture is to be only be used in an indoor environment. We suggest cleaning the steel with WD-40 once every 6-12 months. This is will also stop any rust spots appearing.
As the items are of an industrial nature we suggest they are checked for any oil or dirt and given a quick clean before placing in situ. For outdoor applications the steel must be powder coated which is care free.
Wood Most our timber is a mix of reclaimed European softwoods. The tops may have ridges and will not be 100% level as this is part of the look and nature of reclaimed timber The timber we use does have a high moisture content so we suggest that items are not placed near direct sunlight or any direct heat sources for the first couple of weeks in its new environment. For outdoor furniture we suggest covering the items in the winter months to protect from the elements.
Oiled wood: Oiled wood must be re-oiled every 6-12 months using boiled Linseed oiled. Clean with warm soapy water and do not use harsh cleaning products as this will cause staining.
Waxed wood: Dark oak, grey wash, wax and white wash all have a natural wax coating as a final finish to protect the wood. With any wax finish do not place hot or damp items directly to the wood surface as they may cause marking, we suggest using coasters and place mats. Clean with warm soapy water and do not use harsh cleaning products as this will cause staining. Re-coat every 12 months with a natural clear wax product like Briwax etc For other hardwoods please contact us for the furniture care procedures.
Glass We use toughed safety glass. Clean with a standard household glass cleaner. Never use harsh or abrasive applications as this may cause scratches. If you have any questions please contact us via email or call us on 01142 423559.