I ship first class. If you want anything different let me know and I will be happy to try and comply. You will be responsible for any costs above regular first class shipping. I will refund any shipping overages that exceed $5.00 of the exact postage.
You can cancel an order as long as it hasn't shipped so do it quickly if you must.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Shipping charges are not refundable and items can be returned for store credit. Return shipping is at the customer's expense. I want you to be happy with your purchase and am willing to work things out.
I charge $1 per ounce for custom carding and/or dying. For example, if I dye 2 ounces of Border Leicester you pay the $14 fee for 2 ounces of dyed locks plus $2 for the custom dye job. For carding you would pay the actual cost of the fiber plus $1 per ounce for carding.
Allergy info: Our dogs hang out with me in my shop where my creations are made. No cats.