UK Postage: Orders valued under £30 will be sent Recorded Delivery as this provides compensation for lost packages within the UK
Orders over £30 will be sent Special Delivery, as it guarantees next day delivery and insurance is purchased for high value items.
International Postage: Items under £30 will be sent with the Post Office's basic airmail option. This does not include tracking and insurance, and therefore you accept this service at your own risk. Should you purchase a number of smaller or lower cost items, I would recommend upgrading the postal option to International Tracked and Signed and below. Otherwise your package will only be covered as Basic Air Mail.
There is an option at checkout to upgrade to International Tracked, Signed and insured. International Tracked and Signed For, which provides tracking, for £9 and insurance up to the value of £250.
Orders over £30 will be sent via international tracked and signed which provides tracking and insurance up to the value of £250.
I hand over to the UK Post Office not only your package, but also the responsibility for its safe delivery. If you do not receive your item I can send you the proof of postage which will allow you to claim compensation from the Post Office.
I aim to post your purchase within 48 hours Monday to Friday, and Monday for weekend orders. Items will normally be posted the morning after payment is made.
Please make sure your ETSY mailing address is correct as any parcels returned to us due to an inaccurate address will incur a handling charge if reposted.
All customs fees, taxes, tariffs, and handling charges incurred are the responsibility of the purchaser.
There may be delays, sometimes severe, in delivery times, due to the time it takes customs to process post.
There may also be delays in delivery due to the length of time it takes to reroute international post onto domestic services and holiday periods.
Please note that although Royal Mail have suggested delivery times, these do vary and items can take longer than they suggest.
Additional items incurring a fee of £1 or £2. I will combined postage on multiple items, so please do contact and I can arrange a price.
I accept Paypal, credit cards and Etsy gift vouchers, although please note item will not be dispatched until payment has cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with the item or quality, please email with concerns/issues and the item can be return if in same condition as received, and refunded.
Refund is exceptional and return shipping postage will be paid by the Purchaser. The item needs to be returned by a delivery service that provides signature confirmation.
We are not responsible for lost package or damages.