**When you can expect to receive your item: I am normally about 2-5 days out on orders before your order would ship. During busy holidays, this time may increase. Please check my main page for current production times.
♥ Your custom jewelry is always made with the finest quality materials and with the utmost care and love.
** US Shipping ** Your order will ship first class mail. Please see my upgrade section to upgrade to priority or express
** International orders ** Please allow 5-6 weeks for your international order to arrive. (1-2 weeks for your item to be made and 3-4 weeks for delivery). First class mail and priority mail have both been taking 3-4 weeks to arrive at it's international destination
Please be sure your etsy address and your paypal address are the same. I ship according to the Paypal address unless you tell me otherwise.
Please see my announcements page for estimated shipping times. Shipping times are an estimate from the time we receive payment, and the time the order is shipped (not the time you will receive it). The holidays are quite busy, so please be sure you allow enough time between placing and paying for your order and the time that you need to receive it.
Shipping is done via the USPS First Class Mail. Priority and Express options are available at check-out. Insurance will be added by request.
I do print US shipping labels with tracking numbers. I cannot be responsible for delays by the post office. They usually deliver within a few days, but this is not always true. Many times delays happen around busy holiday seasons. Priority mail is usually delivered in 2-3 days, but it is not guaranteed. Express mail is guaranteed and express postage can be refunded if it does not arrive on time. Also, if an item is showing "delivered" and you have not received it, you need to contact your local post office and give them the tracking number.
International shipping times can be anywhere from a few days to several weeks. I have no way of knowing how long it might take for you to receive a package when shipped internationally. I cannot be responsible for lost packages. The only way to insure an international package is to purchase express shipping. Please contact me for a quote on express shipping to your country.
Customs fees outside of the US are the responsibility of the buyer. To see the customs laws for your country and restrictions for jewelry & precious metals, please visit: http://pe.usps.gov/text/Imm/immctry.htm . If it violates customs laws to ship jewelry to your country, I will have to cancel your order. I want to ship to everyone internationally, but will not break any customs laws to do so. Thanks!
I accept Paypal for payment. It's not necessary to have a paypal account to pay for your order with a credit card through paypal.
Once payment is sent and I have started on your order, the order cannot be canceled because usually I start right away on custom orders. Payment is requested immediately, but after 2 days of non-payment the order will be canceled and negative feedback will be left (unless we've personally worked out when you'll pay).
Returns & exchanges
Custom orders (personalized, stamped metals) cannot be returned. In most cases, they are ordered with a special name or word that I would not be able to resell. However, if you are not satisfied with your custom order, please contact me and I'll try to remedy the situation. Thank you for understanding!
All photos are copyright by Mary Kyburz Photos displayed in my shop may not be used for personal or business uses.