We can ship your professional instruments to virtually any address in the World. We ship via Swiss Post. Your package will be posted to the address listed on PayPal unless you give other instructions. All packages normally post via Standard Economy shipping without insurance and tracking number. Please contact us if you wish to upgrade the shipping method.
Shipping Time of package shipment in international traffic depends on organization of post office traffic in the destination country. As our experience tells us in international traffic:
ECONOMY SHIPPING PRIORITY SHIPPING Europe - 1 - 2 weeks Europe - 3 days up to 7 days USA - up to 4 weeks USA - 1 - 2 weeks
We suggest you to insure your package from loss or damage in domestic and international transport. ** Please note all small items are sent at buyer's own risk unless signed for or tracked post is paid for.
What if a package is not insured? The Silk Flower Artist does not bear any responsibility and does not recognize reimbursement in cases of loss, damage or decreasing of package content.
What if a package is insured? The Silk Flower Artist guarantees to reimburse damage in case of loss of insured package in the invoiced amount. In a case of damage or decreasing of content of an insured package a reimbursement will be made in a determined or estimated amount of damage or decrease, but not in an amount greater then the amount that would be paid in a case of loss of package. The Silk Flower Artist does not bear any responsibility and does not recognize damage or loss reimbursement caused by unforeseeable events beyond human possibilities (accidents, natural disasters, etc.).
A system for electronic monitoring of deliveries enables a user of delivery services to know in every moment where the package is - its status (delivered, returned, rerouted).
User can find information on package status by searching following Web pages: http://www.poste.ch/en/post-startseite/post-privatkunden/post-versenden/post-versenden-track-and-trace.htm https://www.usps.com/
You only need to enter package reception number (identification number) on a corresponding Web page to find information considering your package (date, time and place of reception, position of your package, and its state (delivered, returned, delivery in progress, etc.). You can find identification number in the e-mail sent to you by The Silk Flower Artist right after the distribution.
Payment is due when order is placed.
Returns & exchanges
We take extreme care in ensuring that everything we sell is packaged very well. Our professional instruments are guaranteed to give 100% satisfaction. We carefully check every sold item before we post it, if it is defective we send it back to our supplier. If you receive damaged goods then we will offer a refund upon their return, we cannot offer refunds for goods that have been used. Administration fees CHF 25.00 for all refunds.
For obvious reasons we cannot offer refunds on downloadable digital goods.
You can be a subject liable for paying custom duties and taxes that may arise when the package arrives in your country. Additional expenses that may originate from custom duties in your country must be paid by you. We do not have control of these eventual expenses and can not estimate the amount. Custom duties vary from country to country and you should contact local custom authorities for further information. Just to remind you, when you order from The Silk Flower Artist you become the importer and must act in accordance with laws and regulations of the country you are receiving shipment in.
If a package is marked as "Gift" value of a package is not freed from custom duties; the duties must be paid by a person receiving the package.