★ Items that are ready to ship will be mailed within 3-5 business days. Special, made to order and wholesale orders may take 3 weeks.
★ Please check and make sure that your ETSY shipping address is correct!
★ If you have provided an incorrect shipping address, I am NOT RESPONSIBLE for replacement or refund. If the package is returned to sender as 'undeliverable', you will be sent an invoice cost of re-packaging and re-mailing. *NEW* Returned orders are subject to a 10% re-stocking fee
★ Duties,Taxes/VAT charges on packages are beyond our control, and are the responsibility of the customer to pay. I can not lie on the customs form and do not reimburse these fees.
★Please check your Etsy messages after purchase! If we cannot confirm your address, or your order is missing information, we will make three attempts to contact you via Etsy and your sign up email address. If no reply is received within 7 days, your order will be cancelled and you will be refunded.
******EXPRESS and INTERNATIONAL SHIPMENTS REQUIRE A PHONE NUMBER***** Not providing this information at checkout will result in processing delays
I wrap your package is as much love and care as I would want someone to send something to me. However, sometimes damage can occur in travel. In this case, please send us a photo of the damage through Etsy message system, and we will get back to you promptly.
★ ★ ★ ★ ★ Please leave 5 star feedback once your order has arrived! It lets us know that your order made the journey safely, and you are happy with your purchase! If you are unhappy for any reason, please send a message and I will offer the best solution.
★ Pay with credit card, Etsy gift cards, or Paypal.
★ Sorry, we do not offer local pickup, accept cash, cheques or money orders. My jewelry is in a few stores, pm me if there is one near you that should carry Spectral. If they place a wholesale order, you will receive a jewelry gift as my Thank You!
★ If you have asked to hold/reserve and item, payment is due with 24 hours. Please only purchase if you have the intention to pay and the funds to pay for the item.
★ Your Credit Card/Paypal statement may show transaction as BARBESAINTJOHN not Spectral.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you would like to return an item: ★ I want you to be happy with your purchase, however I understand if sometimes things don't work out or if you need to cancel an order immediately after purchase. Please read my terms below.
★ Please contact us before returning any items. You must pm me WITHIN 3 days after you receive your order. (No exemptions).
★ Returned and Cancel Order items have a 15% restocking fee. Original shipping and return shipping are NON REFUNDABLE.
★ Custom orders and SALE items are all FINAL SALE and NON REFUNDABLE.
★ When I give you the ok for a return, you have seven days to return the Item to me.
Mailing the return back to me:
★ The shipping and handling fees are nonrefundable Buyer must pay return shipping, and assume all risk if return shipment is not received. Credit will be issued for original total minus original shipping and restocking fee of 15%.
★ Return shipping fee is at the expense of the buyer and is not refundable.
★ We are not responsible for any return packages lost in transit, and will not be responsible for any form of compensation should this occur. If this is a concern, please insure your return package.Delivery confirmation is strongly recommended so that we both can track returns
How to pack your return item:
★ All returned products MUST be in their original condition. We will issue credit to you after we receive the returned products. If you alter or damage the piece in ANY way (such as cut the chain, break the pendant or bend/wrap/cut the pins etc...) the item will not returnable and you will not recieve any money back.
★ The Item must be returned UNWORN, tags attached and with the original box, tissue and/or bag and original packaging material. Also please include your Etsy order sheet with a note.
Receiving your money back: ★ Once the item has been received in house, we will inspect it for any wear or damage. ★ The cost of the item will be refunded back to you with 24 hours minus 15% restocking.
Wholesale: I do wholesale sales but not consignment. Please send an Etsy Convo or email me directly email@example.com if interested in buying Spectral jewelry wholesale. ___________________________________________________________________
CARING FOR YOUR SPECTRAL JEWELRY
All costume and fashion jewelry will change color over time due to the metals used. I always advise the following to keep your jewelry looking it's best and last a long time.
★ Do not wear your jewelry to bed, while bathing or swimming, in a hot tub or while exercising. ★ Keep away from perfumes, lotions and hairspray. l;Get ready first, put your jewelry on last.
★Use a dry jewelry polishing cloth to shine and wipe after each wear.
★ Store laying flat in a box or drawer, away from direct sunlight and avoid damp. ★PLEASE NOTE: The planchettes and talking boards are made of nickle silver. I seal them to protect them from skin but if you have a severe nickle allergy be aware and wear them with cloth between your skin and the pendant.