We ship within 3 to 5 days from China. We use Singapore post or China Postal Airmail for shipping. Your local carrier will take over the delivery once it lands (such as usps,canada post, parcelforce,etc),it generally takes around 10-25 days to most countries.
Each shipping has a tracking number, it is certified package, signature required. If you are not at home, you need go to your local post office to get the package. Your local post office will help to keep the package for 1-3 weeks, then return to the sender. Please convos me if you have not receive your package over 20-25 days.
We can also use DHL or Fedex service, it's fast and dependable.Usually it takes 4--7 working days to US, Canada, UK, Australia and other major countries. If you'd like to use DHL or Fedex service, please let us know via conversation. Thanks a lot .
---Import duties, taxes and charges ---
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buy.
I will use the address you provide on Etsy when you place the order, not your paypal address, please double check it when you place order. Or you send a note in the "message to seller" box with your specifications. In the meanwhile, you can add this address to your Paypal account.
We only accept PayPal so far.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If it is not because of the quality or quantity of the product ,buyers should pay for both sending and return shipping.