Custom made 2B Pencils made especially for Bycandlelight27
1 x 2B Pencil
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Shipping & policies
ByCandlelight 27 is based in the U.K.
Current Processing time on Hand Printed cups is one week
Current Processing time on hand painted cups is 3-4 weeks although we hope to ship orders is less time.
U.K. Orders will be send out 2nd class which will take around 1 Week although it has been known to take up to 3 weeks for some packages to arrive.
International Orders will be done through Royal Mail Airmail. Which should deliver between 2-4 Weeks. (International Economy Airmail doesn't have a tracking/signed for service - should you wish to have this included please contact us regarding the additional costs.)
Please note that buyers are responsible for any and all duties and customs charges that may be incurred. However as this is hand painted artwork, this should not apply to most countries.
International postage must allow 45 days from the date the item is marked shipped before a loss claim can be made.
It is very rare for an item to go missing, in over 3000 orders I have not had an item lost in the post. Please be patient as sometimes packages get stuck in customs.
My ceramic items are not warrantied against breakage, unless that breakage occurred in the mail. Bycandlelight27 take every effort for this not to happen but on rare occasion this may occur. (Photographic evidence will be required of both the damaged item and the packaging in which it arrived.)
The Boxes cups are sent in are specially designed to protect cups, by being double walled, they are made to size and very strong.
If an item is returned by Royal Mail due to it being not collected or an incorrect address being given will need to pay for the a second time before the item is re-shipped.
International Economy orders do not have tracking.
Due to previous postage issues I will no longer be shipping to Croatia unless orders are unclusive of upgraded tracked postage, Orders made will be contacted or canclled
Here is a demo of the boxes I use to ship cups
ByCandlelight 27 currently take Direct Checkout and PayPal
Items will not be shipped until payment has gone though (E-cheques via PayPal)
It's difficult to always be exact in shipping estimates--rarely, but occasionally, rates may be significantly off, which may result in a refund to you, or a request for additional funds from us.
Shipping charges include £1 to cover packing materials
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I reserve the right to refuse returns or exchanges on handmade and made to order items, but I will accommodate them under most circumstances.
Unless the purpose of return is due to an error on my behalf, the buyer is responsible for cost of the return postage and packaging, and must be sent with delivery confirmation. Once the item is delivered back safely I will issue you with a full refund for the purchase price of the item alone.
Again my ceramic items are not warrantied against breakage, unless that breakage occurred in the mail and sufficient proof is sent.
All tems are made and shipped from London, UK
Standard Shipping: Items are sent NON Tracked Via Royal Mail unless the postage is paid for via the Upgraded / Signed For option
International Standard Shipping Time: 2-4 Weeks*
Upgraded / Signed International Shipping Time: 1-2 Weeks (This will be advised at time of order due to Postage)
*Canada, Australia, New Zealand currently take a minimum of 4 weeks due to Customs and your postal system
*Far East, South Africa, South America currently takes 6-8 Weeks. These items can only be ent via Upgraded Tracked Orders. This must bea Tracked service only