All items with a value over £10 sent by First Class Recorded post (requires signature upon delivery) within the UK. Products under this value are sent by standard First Class post at buyer's risk, and can be upgraded if desired.
Anything with a value over £50 is sent by Special Delivery.
International Standard (no tracking or signature required) in the EU and worldwide. International deliveries can also be upgraded to tracked post if required.
While I aim to post orders on the same or next day, this isn't always possible so please allow as much time as possible if you are ordering a gift.
A note on packaging: where possible, I use recycled/ reused packaging to save on costs and environmental impact.
Returns & exchanges
If your order arrives damaged, please send me photos of the packaging and the damage and as much information as you can. We can then discuss your returning the item for refund.
All images copyright Eleanor Percival, and must not be reproduced without my written consent.