Packages will ship to your Etsy address. If you would like your order to be shipped to an address different from above, please provide the correct address when ordering. Orders are usually shipped within 2-3 days.
All orders, except for larger heavier items, will be shipped by airmail priority, which does not include insurance or tracking number for international orders.
Delivery times vary, but are usually around 10 to 14 working days for international orders. If your package is taking longer to arrive, please be patient, as delivery can sometimes take a month or more, especially during the holidays.
I accept payments through PayPal. If you do not have an account yet, you can still use PayPal to pay with a credit card or debit card.
Immediate payment is expected. If you need more time to pay, please contact me before making a purchase. Thank you!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you would like to buy insurance at a small charge, please contact me and I will be happy to assist you. Packages usually arrive without any problems, but it could get lost, stolen or damaged in the proscess. Souvenir shop French is not responsible for lost, stolen or damaged items if insurance is not purchased.
All sales are final. Please make sure you like an item before purchasing. All vintage items are sold "as is". Vintage items are expected to have some wear . Actually, that's what I find attractive about them - and I always try my best to accurately photograph and be as honest in describing items. If you have any questions, or if you would like to see additional photos, please contact me before making a purchase.