Items are shipped via USPS in poly mailer garment bags. All orders come with free tracking! You will be sent an email with your tracking information once your order has been shipped.
Charlie & Luna Co. is not responsible for any orders that are lost or stolen, customs fees, or damage done by the postal service. If you would like to purchase shipping insurance, please contact me before placing your order.
Customers can pay with any credit card in their name, paypal, or an Etsy gift card.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
I make every effort to ensure that your items are constructed with care. However, due to the fact that my items are clothing and cannot be re-sold once they have been worn, returns/refunds are not accepted.
If you have a problem or concern with your order, however, please contact me directly and I will try to resolve the issue the best way possible!
Wholesale available! Contact me for more information.