I ship either through the USPS with delivery confirmation or fed ex in the US. I SHIP TO THE ADDRESS ON YOUR RECEIPT. If you want shipped to another address you need to enter that please. I an not responsible for forwarding or resending if you have the wrong address. I am more than happy to send you the tracking numbers so you can be assured it really is on the way to you.
INSURANCE - I ship via USPS Priority Mail which provides $50 insurance at no extra charge. If you need extra insurance please let me know and I will do a custom listing for it and the item you want to buy. Wedding Fans are shipped via Fed Ex and have $100 insurance. For both if there is damage you will need to file your claim. I will provide tracking numbers for you. If you have insurance on it then you will be able to file with the shipper and get it replaced at their expense. If you chose not to have insurance then items will only be replaces at regular prices. If you request insurance and then do not pay for the insurance, you don't have insurance. I pack extremely well but once I hand the boxes over to the post office or fed ex I am not responsible for them. I wish I could hand deliver each package to you but I simply can't.
I accept MC/VISA/DISCOVER through paypal as well as Etsy checkout. Sorry but I do NOT accept personal checks.
Returns & exchanges
Because everything I make is personalized to your needs I do NOT offer refunds or exchanges unless the mistake was mine. PLEASE CHECK YOUR PROOFS CAREFULLY. Mistakes happen and that is why I offer proofs. If you ok a proof and there is a mistake I do not remake and ship free. Take your time and look closely at the proof. I do offer insurance on shipping damages if you desire to pay the fee charged by the post office for it. I don't mind you asking a million questions prior to approval of your design so please ask away...you are not being picky or hard to please. Proofs are PROVIDED AFTER PURCHASE.
ORDERS ARE GENERALLY COMPLETED IN THE ORDER THEY ARE RECEIVED (NOT BY WEDDING DATE) and proofs are APPROVED.