Items are Shipped through a company from Canada who drives our parcels to the US border, and Items are shipped through the USPS. Most items to the US take 4 - 5 Business days to arrive once shipped. All US parcels will receive a tracking # to track their package.
Canadian orders please expect 7 - 10 days. Toronto, or southern Ontario can be 1 - 4 days.
Please note I do not offer express or overnight shipping.
I am happy to ship internationally. Please advise if you would like to upgrade your shipping to include Tracking. The prices for International shipments do not include Tracking, and can take 4-5 weeks to arrive.
Note: We are not responsible for postal or customs delays. Buyers are responsible for any duty or custom charges if applicable.
Note: I am not responsible for how long it takes for an international purchase to arrive. International arrival times could largely depend upon the item getting through the purchasers customs or the delivery method.
CUSTOMS: International Buyers are responsible for ALL customs charges.
***INTERNATIONAL BUYERS please be aware that I am unable to be responsible for any fees that your postal company in your country of residence requires. Please look into what fees are required at your local post office BEFORE purchasing from our shop. Any fees charged by your customs office are the responsibility of the buyer and not Ella's Attic Vintage. If you're unaware about policies or additional fees please contact your local postal office to familiarize yourself with any added costs that need to be paid on arrival in order to receive your package.
We happily accept payment via PayPal as well as Direct Checkout through Etsy. Please know that your payment is SAFE, as Etsy will NEVER disclose your credit card information. You can use your credit card even if you don't have a PayPal account. Note: All of our prices include sales tax.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
REFUND POLICY: NOTE: OUR ITEMS ARE SOLD "AS IS"
The nature of vintage items are that they are previously used and have vintage charm. These are previously used and loved items and as such, some wear is expected. We do our best to reflect in our listings and pictures, a detailed condition of the item listed. Should you have additional questions, please ask us before purchasing.
REFUNDS: Please message me if your item has been damaged.
Please Message me if you do not receive your package. I will file a case with the USPS to resolve the issue.
Our item descriptions are as accurate as possible. Clear photographs are taken and we do our very best to describe each item and to indicate any major defects, crazing, repairs or damage.
BROKEN OR DAMAGED ITEMS AND REFUNDS
We package our items with great care to ensure their safe delivery to your home, however, travelling sometimes involve handling which can lead to accidents, broken or damaged items.
If you receive broken or damaged items, we will reimburse you the cost of the items plus the shipping you paid.
1. Contact us immediately upon receipt of the item(s) and inform us of the situation
2. Provide us with photographs of the damaged items and packaging
Once the above criteria is met, REFUNDS are issued via PAYPAL or your original method of payment and are processed within 3 business days.
Please do not hesitate to contact us with any questions or concerns. We are always very open to working with buyers and strive to provide excellent customer service. We strive for fast and courteous service. We will do everything in our power to make your business transaction with us a pleasant one.