→ Shipping method: • All packages are sent via International registered airmail from Kharkov, Ukraine. • Tracking number, delivery confirmation and insurance are already included.
→ Terms & Delivery time: • You can find detailed info about order processing and shipping time at the bottom of the listing page for every item in my shop. Please, pay attention, that Estimated Delivery Date is not a guarantee, but most likely you'll receive your order in that time frame.
• Your package will be shipped within 3-7 days after cleared payment for most items. • Delivery via regular method takes about 1-3 weeks (sometimes up to 1 month) depending on your location.
→ Shipping address: • I send order to Etsy shipping address and not the PayPal one. Please, make sure it's correct! • You can change shipping address after purchase if your order has not been shipped. Please, convo me with the correct address as soon as possible.
→ Express shipping via EMS is available as more speedy delivery. • Shipping charges for EMS is $60 for any amount of items and destination country. Delivery time: 7 business days. To purchase an upgrade just click at the bottom of the listing on more fast option for delivery.
→ Custom Fees and Duties • Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
I accept only Paypal • Your items will be made and shipped only after the payment is cleared.
Returns & exchanges
→ You are not pleased with items: If you are not satisfied with your items / service for any reason, please contact me with the problem before leaving a feedback. Friendly customer service is my first priority and I'll do my best to solve the problem in reasonable for you way.
→ Returns and exchanges: • Are always welcome. • Time frame: 2 weeks after you have received the package - items should be shipped back only to us within that time frame, not delivered. • Don't want to wait till packages come back to me? - Send me the scan or photo of shipping receipt of the package - I'll proceed you return / exchange immediate.
→ Lost Packages: • Package is considered as lost if it doesn't come within 1 month from posting date and tracking info approves that. • I will fill in the claim about the lost on our own. • While the claim is being proceed, I would resend the same items to you or refund the full amount of order - you choose the best option for you.
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