Dispatch times: Orders are typically sent within three working days, though this may be longer during busy periods.
Shipping times: UK - allow up to 3 working days from dispatch. Worldwide - 5 to 12 working days from dispatch
You will be emailed to advise when your order has been posted.
We accept Paypal, Credit and Debit Cards and Etsy gift cards for all purchases.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me if there is a problem with your order and I will do my best to resolve any issues.
Personalised products can't be refunded unless faulty or damaged.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this Policy.
For corporate or large orders, please contact me to discuss your requirements. Email me via hello [at] xoxostationery.co.uk or message me via Etsy.