***** Dates limites de livraison pour Noël 2017: Canada/11 décembre; EU/ 12 décembre; international/1er décembre. Last day for shipping for 2017 Xmas : Canada/ december 11; USA/ december 12; international/december 1st. *****
Upon reception of payment, I send a convo to confirm. The item will then be shipped within 1 or 3 days of purchase.
All orders are shipped via Canada Post. However, if you are in a rush to receive your parcel, shipping options can be changed. Details can be discussed in a convo.
Cards : * are protected in a cellophane envelope * will be inserted between recycled cardboard to keep them flat * will be shipped in a bubble-padded envelope * will be shipped airmail * will take up to 6 business days for delivery in the US and up to 10 days for international postage
Other items : * are sent in a cardboard box * are bubble-wrapped for protection * will take 2 to 9 days for surface delivery in Canada * will take 10 days for delivery in the US via airmail * will take up to 4 weeks for international surface delivery (* airmail international postage is available for a little additional fee)
As often as I can, I prefer to reuse like-new boxes and recycle my wrapping paper to send sold items. However, if you prefer new materials, please feel free to mention it to me when placing your order.
For custom orders, the only request is to pay 30% of the pre-established price. Once the details have been discussed, a new item will be listed for you to purchase as a down payment of 30% before I start making your order. The balance will be listed with the picture of your order.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
No refunds or exchanges. All sales are final. However, there may be exceptions.
Please contact me as soon as possible with any issues you may have and I'll be happy to work with you.
All items sold on Imazinerie are handmade : sanding, painting, decorating. If you wish to have an item customized for your needs or taste, it is totally possible. I have a pretty big inventory of wooden box of different sizes and styles. I can send you photos for you to choose before creating your ooak item. The details can be discussed in a convo.
If you need a big quantity of cards for a special occasion (wedding, children's party, special anniversaries...), I can offer you a special discount. Please let me know what and when you need it.
If you have any other questions, please send me a convo. ^.^