Custom toppers and flowers: Because custom toppers require more attention and time a minimum of 7-10 business days from the date of your purchase are needed for the creation of all orders. Additional 3-5 days are required for shipping (Priority mail via USPS-Insurance required). Orders will be made by the order on what they were purchased and the date of your event, therefore, it could take up to 3 weeks - 1 month before you receive your order. You will be notified via e-mail when your order has been shipped and will provide an estimated date of arrival.
Payment is required at the time the order is placed. I only take Paypal only at this time. You can pay using your credit card through PayPal without having to set up a PayPal account USA orders only
Returns & exchanges
Fondant toppers: Due to the fact that all of my custom toppers are custom made and made to order, they can not be returned. However, if the topper or toppers arrive damaged due to shipping, I ask that a picture of the damaged item or items as well as the box be sent to me via email within 24 hours of receiving your package. I will gladly provide you with a full refund or replace the item or items for free. If you decide you would like a full refund, I do require the item or items to be sent back to me in order to receive your full refund. Once I receive the items, I will refund you the amount you paid plus shipping them back to me.
I do not take cancelations as I will reserve that date specifically for you and will turn other orders down in order to create your item or items.
Sugar flowers: *No returns or refunds!* My shop does not accept returns and there will be no refunds. Hopefully, the damages are minimal to none. We are not liable for further replacement. If the entire package is damaged, please contact me ASAP. Please open package immediately and unwrap each item VERY carefully! Please contact the seller if entire products are unrepairable. I will try and work with you as much as possible!