Items will be shipped within three days from receiving payment. If for any reason your information on your Etsy account does not match your address, please inform me immediately after your purchase. Please use Etsy Conversations to communicate with me. I don't always check my personal e-mail. An email through Etsy will be sent to you after the item has been shipped.
I ship all orders using Etsy Shipping labels. They will come with a tracking number. For international orders, the Etsy Shipping label automatically comes with a customs form that marks it as merchandise. I will not mark the customs form with "gift". It can take anywhere from two weeks to a month for international packages to reach their destination.
I prefer to use paypal for all of my online transactions. I do however, accept cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are truly unsatisfied with your purchase, refunds will be considered within the first seven days of receiving your item. You can return your item in unworn and undamaged condition and a 100% refund for the item will be given to you upon reception of the item. All shipping charges are non-refundable. Return shipping will be the purchaser's responsibility.
All items will be carefully inspected before being shipped. If there are any damages on the item when received, we will gladly take back the damaged item and ship a replacement item, once the original item is received. It will be the purchaser's responsibility for the shipping and any costs of shipping of the original item. The purchaser will not have to pay the shipping for the replacement item.