If you would like for me to add matching ribbon to your custom letter order for easier hanging, please add this to your cart before check-out. If you have a preference regarding color, please let me know. Otherwise, I will use my best judgment and select ribbon that matches your theme or color scheme.
(You only need to add one quantity of this item to your cart and I will add ribbon to all of your letters.)
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
FOR CUSTOM WORK:
I will send up to 3 design options before you place your order. If those do not work, you can request additional design options, but you will need to place your order before I can purchase materials and provide additional options for your item(s). I want you to be pleased with your order but I can't buy materials on speculation only. :)
Before your custom order ships, I will notify you that it has been completed and give you the option to preview your items. At that time, if you are unhappy with anything about the item, please let me know and I will work to rectify this.
For this reason, it is very important that you regularly check your email or Etsy messages if you are purchasing a custom order. If I do not hear back from you within 7 days of offering your preview, I will ship your order.
If you decline the preview or I do not receive a response until after the item has shipped, you will be responsible for the cost of any additional changes, including return shipping.
Please note - I will occasionally have a "dent and damage" sale item in my shop in the ceramics section. This will be fully disclosed and the location of the damage noted in the item description. Returns and refunds will not be accepted for these items.
All my listings note that colors may look different according to your screen settings. I try to be as straightforward as possible about the colors and not endlessly filter and tweak photos so that the colors look "better on Etsy than in real life." If you are trying to match something very specifically, I will do my best to accommodate this request, but 1) please tell me ahead of time, and 2) color matching over the Internet is very, very difficult. I'm not afraid of a challenge but please let me know ahead of time.