We are now using Calculated Shipping. You can choose First Class Domestic for about 2.60 and First Class International for about 13.00. Please also know that first class shipping doesn't include any insurance. If the package is lost it is your responsibility.
Priority mail is the most secure way to ship, it includes insurance up to $100.
We check all restrictions before shipping -- we recommend you do the same.
We will email you with the confirmation that your order has been sent with tracking number.
We now accept Etsy Payments for Visa, Master Card, Discover, American Express, etc. as well as Paypal. Money orders and checks (must allow about 7 days for checks to clear).
We reserve the right to cancel any order that remains unpaid after one week if customer does not contact us regarding there intentions.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
What is your return policy? We know that not everyone likes what we see. Items can be returned in the same packaging and unworn within 14 days of receiving your order. We would appreciate a phone call 856-795-5077 or email (email@example.com) letting us know that you are returning the item. You will receive a refund for the item only. Shipping is the customers responsibility.
Do You Carry... _____?: We only carry natural stones, fossils, and items made out of said natural products. For the minerals, we carry anything mined out of the ground in it's natural state.
Custom Work: We work in gold, silver and platinum. We can make anything you can dream. Gary has been creating new pieces for our customers for over 43 years.
Wholesale: we can discount prices if you are buying in a large quantity.
Repairs: We offer in-house repairs on gold, silver and platinum. If you are out of state, item must be shipped to us at Gary's, 404 Marlton Pike E., Ste 7, Cherry Hill, NJ 08034. Please email us at info@gary'sgemgarden.com when a package is being sent.
Guarantees: We guarantee our product to be exactly what we say it is in the listing description and to arrive in good condition, ready for use.