I ship within 2 days of purchase. I use First Class mail, for everything under 16oz
I ship international! It can take 10-14 days for shipments to reach Europe **Let me know immediately if your package is not delivered within 2 weeks. Duty/import taxes are a reality! Please be advised, they are random. I cannot mark the package "gift"
Only actual shipping is charged. I had to raise my domestic shipping $1.00 at the first of the year. It covers most shipping, although at times I do pay out of pocket. Which is unfortunate. I always refund anything over a dollar. I can ship up to 24oz via first class international.
Paypal & Direct Checkout (allows you to use your credit card) Sales tax charged to all Idaho residents (6%)
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Have a question? Send me a message :) I am convo friendly.
Happiness guaranteed! If your order isn't totally awesome, I want you to be happy!
*Exchange and refunds do not include shipping costs. *Returns must be in original, salable condition. *Returns or exchanges must be completed 30 days from date of purchase.
If you are not happy with your order, contact me immediately. I'm totally sorry I cannot replace, or refund lost uninsured orders. I am not responsible for the post office losing your item. I have had a good track record, only one lost order, in 10 years!
Exceptions: *Custom dye orders are non-refundable/I will exchange for like product value.
*Computer monitors can vary. Keep in mind colors can vary slightly. I try to capture color as accurately as possible.
-Reserved items are held for 3 days only-thank you.
**I recommend to handwash all of my fibers-use cool water, and a wool-centric wash such as Unicorn Fibre Wash**