-Orders will be sent within three working days after receiving your full payment.
-Orders are shipped with PostNL, DHL and/or Deutschepost.
-When you order multiple items at once, we will combine shipping as much as possible to save on shipping costs. You can contact us before you place your order so that we can calculate the combined shipping costs. When you place your order without contacting us about the total shipping costs, we will refund the overpaid shipping costs once your order has been shipped.
-We make use of regular shipping, shipping with 'track and trace' and / or 'signed for' shipping. If you have a preference for a certain type of shipping you need to contact us prior to placing your order so that we can adjust (upgrade) shipping costs if necessary.
-When possible and responsible, we use recycled and / or used packaging materials.
-We will always combine shipping as much as possible to save on shipping costs. If you want to know the actual shipping costs when buying multiple items, please contact us. We will be happy to calculate the exact amount.
-Payments are possible through iDeal, Etsy's Direct Checkout system (Credit card / Etsy vouchers) and Paypal.
-Payments have to be made and confirmed within 3 days after placing your order, otherwise we will cancel your order.
Returns & exchanges
-You can decide to return the ordered item(s) within a 14 day period. This period begins the day after receipt of your order. After we have received the item(s) - in the same condition as we have sent them to you - we will refund the full amount (excluding return postage costs).
-When shipping from outside the European Union, the returned package must be marked as 'returned goods' and needs to be provided with a filled out customs form. Any additional costs resulting from incorrectly filling out the customs form will be withheld when refunding the order.
-Before shipping an order, you must inform us. Within the 14 day period.
-In case your order reaches you damaged and/or broken you have to take photos of the package and the items immediately after receipt and contact us.
-When you return only a partial order, shipping costs will not be refunded.
-Costs of shipping the item from the buyer to us (the seller) will not be refunded.
Use of ordered items / (electrical) appliances:
-Partly because our items have an age of 20 years or older, we can not guarantee that they meet the current guidelines, regulations and legislation concerning, for example (but not exclusively) safety or energy consumption.
-Instructions for use are not provided unless stated otherwise.
-When you decide to purchase one or more items from our shop you indicate that you will be able to use these items with sufficient knowledge and skills, responsibly and safely.
-We are not liable for any (consequential) damages resulting from the use and / or purchase of any of the items offered by us.