We provide carrier calculated shipping rates for all our orders. On occasion, the carrier calculated shipping does overcharge. If shipping costs are charged at more than $1 over the actual price, we will refund you the difference. If you have a question about shipping, please don't hesitate to contact us!
All orders are shipped within 1-2 business days after payment is received. It is the buyers responsibility to ensure that their mailing information is correct. Any order that is shipped to an incorrect address will be handled on a case-by-case basis. In the event that the buyer provided an incorrect address, Alternative Apothecary reserves the right to withhold an additional shipment until the original is returned or an additional order is placed. In the event that Alternative Apothecary shipped to an incorrect address, a replacement order will be mailed out immediately upon notification.
For international shipping, the purchaser is responsible for all applicable custom fees and taxes associated with importing the order into their respective country.
Standard shipping is USPS First Class and generally takes 2-5 shipping days to be received, but is not guaranteed. You will receive a confirmation of shipping with a tracking number for reference. Packages that have not arrived within the 2-5 day window will not be deemed 'lost' until 10 business days after the original package was mailed.
Returns & exchanges
Refunds are available for up to 30 days after purchase, for unused items only. Buyer is responsible for all shipping costs related to the transaction.
We hand inspect each item before it is mailed. In the unfortunate event that damage has occurred during shipping, we will be happy to work with you to replace the purchase.