Please choose this option if you require a faster postage delivery ! If you don't choose express post , Sucre will not pay for your express postage, so ensure you choose this option!
This option is in regards to the Australia Post mode of delivery and how long THEY take to deliver your items , not how quickly Sucre processes your order ! Your order will take 3-5 days to process, as well as your payment ! You can still contact Sucre and request your items for a 'due by' date, but by choosing Express Post, this does not make your processing time quicker , it means the delivery time for Australia Post is shorter!
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Shipping & policies
🛒PLEASE READ THE BELOW CAREFULLY🛒
PLEASE NOTE: 📦
If you need your items urgently -
You must choose the 'EXPRESS POST OPTION' and you will need to notify us when you need them by. We don't issue refunds because your items didn't arrive in time - and we were unaware of the "need by date".
DAMAGED PACKAGE? : 📦
I would never send damaged items to a customer. Your order is sent off, packaged thoroughly to avoid being damaged during transit. AUS post aren't exactly careful when delivering so if you ever receive a damaged package - Sucre Sprinkles doesn't take responsibility for this. Please use your tracking number and send an official complaint to AUS post , take photos and refer to them with a refund !!!! As the damage has happened during transit we can't take responsibility for this.
NEED YOUR CHOCOLATES OR SPRINKLES FOR A SPECIAL EVENT? 🎉
No worries at all! Sucre Sprinkles can have them made / sent ASAP (regarding its not a gigantic order) but be sure to inquire first OR let us know in the ETSY ORDER NOTES, so that we can see when you need them for!
We will send them out ASAP, otherwise I will send them after payment has been received (3-5 business days) ! You can also use PAYPAL as your payment option for quickly received payment and quicker postage time !!!
EXPRESS SHIPPING is an option - so please choose it if you need your items quickly - or I won't send them by express!
My processing time is 3-5 days! Your payment takes 3-5 days to be processed by Etsy (which is located in America) and then transferred to my account !!!
If you need your items sent quickly it is required that you please communicate this to me!!!! I am more than happy to help you get your order as soon as possible and I strive to ensure that each customer has only THE BEST experience when ordering with Sucre. We take no responsibility for your order arriving later than you needed it without knowing of your deadline.
I try to get every order sent out as quickly as possible , however these quality sprinkles are a rarity in Australia , and are ordered from the US ! As they are not easily accessible and take a while to arrive I always need the 3-5 days processing time - also to get through the orders before yours :)
I receive very high volumes of orders - so "3-5 processing days " is needed.
Returns & exchanges
The chocolates you ordered weren't sent on time and they missed their "need them by" date! This RARELY (pretty much has never) happens ! I will always take full responsibility
Sucre does not take responsibility if your package arrives damaged in the outside or inside in any way!!! Sucre Sprinkles guarantees that your items are handled with care, precision and will not send items if they are damaged in any way! They are packaged with padding and bubble wrap in case your package is roughed around during handling upon delivery! If your package arrives and there is an issue , please use your issued tracking number and make a claim with Aus post (our post provider) as the damage is done after leaving the Sucre Studio!
WE DO NOT ISSUE REFUNDS DUE TO MISHANDLING CAUSED BY ANOTHER PARTY!