Charm is Brand New and comes inside a free Pandora soft gift pouch. I do have Pandora gift boxes available for $4 extra. Please send me a note with your order that you would like to add the gift box and I will set up a gift box listing with your Etsy name in the title.
All Pandora items are individually handmade so there may vary in size and color slightly. All charms are stamped ALE and S925 but the stamps may be hard to find on some of the charms. Communication is very important to me. If you have any issues with your order please send me a message thru Etsy's message center and I will work to correct the problem. I do make mistakes sometimes but I do my best to earn a 5-star feedback even if there is an issue with an order.
USA Shipping: I ship almost all items within 24 hours. Depending on the time you buy the item it may even go out the same day. First Class Shipping is $3 and only goes up slightly for each extra charm added. USPS maintains first class shipping is 2 to 6 business days and 95% of the time it will fall within that range. They do lose packages or sometimes they go past the 6 days range and I do not have any control over this. If this happens to your item you can always call USPS and give them the tracking number and they can give you more information. Let me know if they are not able to help you. I do offer faster shipping options that you can choose at checkout if you need the items faster.
International shipping: International tracking is not available to all countries when shipping first class. For any shipment where tracking is not available the item will be considered delivered once it has left the USA. Buyer is responsible for any and all Customs or Duty charges that your country charges. International first class takes on average 12 to 16 business days to Europe for example. If you are farther away than Europe it will take longer than that. I do offer faster shipping options that you can choose at checkout if you need the items faster.
Returns: I offer returns for up to 14 days after the item is delivered for any reason. Buyer is responsible for the return shipping charge.
Feedback: I do my very best to make sure I earn a 5-star feedback as it is very important to me. If you feel that you can't give me 5 stars please message me and let me try to earn it from you.