★ Upon receiving notification of payment your item will be shipped to you within 1-2 working days.
★ I ship from The Netherlands, Europe.
★ All of my items are carefully packaged.
★ I take the adress Etsy provides. And… please, please get your address right. Sounds crazy but it happens. I cannot be responsible for incorrect addresses, sorry. Please let me know if you like me to ship to another address!
★ If you’d like me to send your items to an other adress (gift), please tell me in the message to seller.
★ Rootzz accepts Pay Pal and bank transfer.
★ Payment via pay pal is due within 3 days of purchase or the transaction can be canceled and the item re-listed.
★ International shipments may incur duties/taxes; these are the buyers’ responsibility.
★ For all custom orders payment must be received in full and cleared before I will start work on the item(s).
★ Our shop also accepts Etsy Gift Cards!
Returns & exchanges
★ RETURNS — We love all the books we make and hope you love them as well.
★ With the *possible* exception of customized orders (see note below), if you receive it and decide you do not love it we'll offer you a refund for the price of the item, if you send the item back to us in the same condition as you received it. It will need to arrive to us safely so please be careful when re-packaging.
★ The customer is responsible for the cost of shipping returned items.
★ Please send us a note if you are unhappy with the product. We also like to receive notes that let us know that you love the book just as much as we do. :)
★ A custom request is a final sale and can not be returned.
★ An item on sale is a final sale and can not be returned.
★ Leather is a natural product, marks and scars maybe present. This will give it a vintage look and the leather gets more beautiful by using it. :-)
★ Frequent conditioning of leather, with mink oil, neatsfoot oil or a similar material, keeps it supple and improves its lifespan dramatically.