Most items can be shipped withing 24-48 hours of payment confirmation, unless specifically noted in the item description.
Orders are shipped using USPS First Class Mail. This includes tracking information and delivery confirmation. Additional upgrades can be added upon request at the buyer's expense. I'm sorry, at this time I only ship to customers in the US.
If you require expedited shipping, you will be responsible for the additional shipping expense. Please contact me if you would like to request USPS Priority Mail or FedEx shipping and I will provide the amount of any additional shipping charge.
I accept Etsy direct payment by credit card. Coming soon - PayPal will accepted as well!
Ohio customers: Sales tax will be added to your order based on your local rate.
If you request a custom order, I will work with you to agree on a timeline for completing the project and a delivery timeline before you complete the purchase.
Returns & exchanges
I have done my best to provide accurate descriptions, measurements and photographs of the items in my shop. I want you to be completely satisfied with your purchase, but please remember that because these are individually hand-made products, there is always the potential for a difference in expectations.
If you receive your purchase and it is unacceptable in some way (not damaged), please contact me within three business days of your receipt and make arrangements for an exchange. The original item must be returned in the same condition that you received it.
If the item was damaged in transit, the USPS generally provides a damage certificate. In this case, please provide me the damage certificate and we will work together to either exchange the item or issue a refund.
Custom orders are available for many of the items found in the shop. If you see something you like but would prefer a different color or a slight variation, please contact me to discuss a custom order. I will be happy to try to accommodate your wishes if the right color, yarn, etc. is available. Please keep in mind that because each item is hand-made, there will naturally be variations from one to the next.