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Returns & exchanges
Our main goal is to ensure customer satisfaction. If you are unhappy with your purchase for whatever reason please contact us within one week of delivery. We gladly will refund you your money or exchange your item. All items are packaged with care. We cannot be responsible for loss or damages during the shipping process. If you would like your package insured, let us know, and that cost will be added.
After receiving payment, for all custom orders, please allow at least a week (5 full BUSINESS days) to create your specialized product. We want to make things perfect! We will then take a picture and email the finished product, and will ship out the next business day upon customer's approval.