PROCESSING TIME Items are usually shipped within three business days of purchase unless other arrangements have been made. If you are purchasing more than one item please contact me for combined shipping charges. Several items will be shipped together as long as safe shipping is possible.
CUSTOMS AND DUTIES FEES Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs
All breakable items will be shipped by USPS with insurance. Non breakable items do not have insurance included in the estimated shipping. Insurance will be additional on these items. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.
Please email Zip Code for more accurate calculated shipping charges and for shipping quote on items shipped together.
World wide shipping is available. Ask for shipping costs to non USA locations.
Items too large to be shipped by USPS will be shipped by Fed Ex Ground. FOR THESE ITEMS THE SHIPPING IS NOT INCLUDED IN THE LISTING NOR IS THE SHIPPING FREE. These items will be shipped FedEX Ground. I will provide the approximate size and weight in the listing and I ask that before you purchase this item you please give me your zip code and I will give you an estimate of the shipping charges. This is necessary because Etsy does not provide a shipping calculator for Fed Ex.
Please Note: We take extreme care in packing our special items for shipping so that they will arrive to you in the same condition as when they leave us. However, we have no control over how they are handled on their way to you. Once a box leaves my hands, I have no control over what happens to it. Insurance is always recommended especially for breakable items.
Should damage happen in shipping - The quickest, easiest way to deal with insurance claims is to provide photos of the broken piece, all the bubble wrap that was used, and the boxes, taking special note of damage to the outer box. Once the documentation is supplied, I can get a claim underway and hopefully it will be processed in a timely fashion. The only other option to providing digital photos is to bring the broken piece with all of the packing, boxes, etc. to your Post Office to file a claim. They will also need a copy of your purchase receipt. If you should decide to try this option, be sure to call your local Post Office prior to your visit, to be certain there isn't any other paperwork you'll need.
Please Note: International customers should be clear on the rules and regulations regarding VAT taxes and import duties. Shipping charges do not include those fees and customs forms can not be altered to show modified sales price.
SECURE OPTIONS Etsy keeps your payment information secure. Sellers don't receive your credit card information. - PayPal
OTHER OPTIONS Etsy can't guarantee the security of this option. For details on how to pay with this method, please contact me. - Money Order
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Returns will be accepted only if item is not as described in words and / or pictures in the Etsy listing. Please contact me immediately if this is the case and/or if you have any other concerns about your purchase. Buyers will be responsible for all shipping charges when a return is necessary.
Your satisfaction is very important to me. Please read the descriptions and view the photos, which are a part of the description. If you have any questions, please contact me prior to making your purchase. I will send additional pictures and offer any clarification you may need.
You may buy from us with confidence. We have been selling antique china on the internet for many years and offer careful packing, prompt shipping and friendly and professional service. Our specialties are Antique Haviland Limoges China and Early English White Ironstone. We are continually adding new pieces to our store. Customer service is our highest priority and we have worked hard to earn and maintain an excellent reputation. Your satisfaction is guaranteed!
Your feedback is very important to me! If you are not pleased with your purchase, please contact me prior to leaving your review. I will do my best to make sure you are 100% satisfied!
COMMENTS FROM OUR CUSTOMERS -
- Excellent International transaction in all respects - I am delighted with my purchase. Many thanks!
- I received my blue transferware brush box today in fine condition. It's beautiful and a wonderful addition to my collection!
- Your shipment arrived yesterday and, thanks to amazing packaging, the item was in perfect condition. I have long sought a significant item in the Brownfield & Sons Woodland pattern, so I feel very spoiled at this point.
- i just wanted to let you know that my package arrived today.. It is so precious... I am so tempted to keep it for ME... I look forward to more transactions with you..
- I received the ramekin set, and it is lovely! Thank you so much for offering it for sale and for your expeditious delivery! I look forward to doing business with you in the future.
- I received the sherberts today. They are lovely. Thank you. I will definitely visit your online shop quite often.
- Wow! I love the plate. Thank you so much and thank you for packing it so well.
- Platter just got here- it is even more beautiful than the pictures!
- LOVELY!! They are gorgeous! Super happy with them and thank you for the great packing job too!!
- I just want to say I received the vase I ordered from your shop on Wednesday. It is really beautiful and my wife will love it. It arrived very quickly only two days after you shipped it. Thank you very much. Your service and products are excellent.
- Thank you. They are in perfect condition. I appreciate them, and your help
- tray arrived today and it is beautiful
- I just wanted to let you know I received the 4 tea cups and saucers today! They are perfect! I appreciate all of the correspondence with me! I looked for something on your website to give you a rating! I wanted everyone to know what a GREAT seller you are!
- Just received the compote! It's gorgeous!
- Thank you so much for this gorgeous platter and for the prompt shipping. I feel very lucky to have found this.
- I'm very happy both with this beautiful set and with the service I received. Thank you!
- LOVE LOVE my ironstone Ewer. This seller was beyond fantastic helping me to decide which ewer to buy and describing everything in great detail and send me extra photos. Would do biz with this seller again.
- Perfect! Fast shipping and wonderfully packed. Thank you!
- today i've received beloved pieces from you. that's so lovely and also really appreciated on your effort for safe packaging !!! and really feel warm from your cards inside. wish to meet you so soon again also.
- Arrived in great shape. Love, love, love it!
- It's beautiful. Even more than I thought. Great price, fast shipping. I'm happy : )
- Just beautiful, and packed so very carefully. My 97 year old aunt, who was the recipient (and an expert Limoges collector) was so delighted. These lovely ramekins, plus the tureen below, made a moving and joyful birthday celebration for a very grateful elderly lady. Thank you so much for your care and for the quality of your merchandise!
- this is the first moment i have had to thank you for the wonderful package to and to tell you how much i love them! the teaspoons are wrapped to pretty i do not want to even untie the beautiful ribbon and use them~the dish is in my kitchen with a bar of soap in it and i love it so much!