I aim to ship items withing 3 working days. It may take longer during busy periods & for personalised items or commissioned items- I will contact you if dispatch is likely to take more tham 3 working days.
For UK delivery I send items by first class post & obtain proof of postage, larger orders I send recorded delivery.
I accept payment through Paypal only.
Returns & exchanges
I accept returns on items except those items that have been personalised unless they are faulty. Please ensure that you give me the correct spelling of names etc for personalised items- I cannot be held responsible for errors if the information provided is incorrect.
If you wish to return an item please contact me within 14 working days to let me know. The item must be returned in a re-saleable condition & packaged appropriately to prevent damage in the post. Please obtain proof of postage when returning the item. The returned item can be exchanged or a refund issued through Paypal.