We ship items WORLDWIDE. Items will be shipped within 3 working days of receiving payment.
We endeavor to keep the costs of delivery down as much as possible. So some larger items up to 5 kilos may be shipped to the UK, France, Belgium, Luxembourg, Spain, Italy, Germany, Austria and Portugal by Mondial Relay at a very competitive rate. Additional insurance may be purchased if you wish. Items less than 3cm in depth packed may be sent by La Poste.
To the rest of world items of more than 3 cm depth packed will be sent by La Poste Colissimo parcel service which offers tracking but not insurance.
Items less than 3 cm in depth packed may be sent by La Poste Lettre Proritaire International.
If you need insurance please send me a message before committing to buy and we will re-calculate your invoice with the upgraded shipping fees.
Combined Delivery If you buy more than one item we will discount the delivery costs where possible.
We take great care in packaging items to reduce the risk of damage to the item. This can add to the final weight of the package. Recycled or reused materials will be used where possible to save costs and make our contribution towards a healthier environment.
Regrettably we cannot be held responsible for any lost, damaged or misplaced packages while in the hands of postal services. It can take up to 30 days to receive your package depending on your location and time of year. Customs clearance may also cause delays so please be patient.
Important: Please note that any customs duties and taxes are the buyer's responsibility.
Payment is accepted only via PAYPAL, which accepts all major credit cards. You do not need a PAYPAL account to use the service. Payment should be made within 3 days following purchase otherwise item will be re-listed.
Les paiements sont aussi acceptés par chèque personnel, mais uniquement pour les clients qui habitent en France.
Returns & exchanges
We want to be sure you're always perfectly happy with your purchase, so if you have any problems with your purchase, please contact us; we will try our best to resolve any issues. Should a return be necessary, you will receive a full refund minus our shipping costs (except, of course, if the error is ours). Returns are at the buyer's expense.
For buyers in EU countries ONLY there is the option for buyers to return the item within 14 days of receipt at the buyer's cost. You can receive a refund of the price of the item and the original shipping costs paid to send to the buyer.
In line with this EU directive,buyers may download a withdrawal form,available to download in Englsih, French and German on Etsy.com
Please see the Etsy page on the EU Directive on consumer rights and the Withdrawal form at the link given below.