Unless you indicate otherwise, orders will be shipped to the address you have on file with etsy/Paypal. Please check it prior to submitting an order and upon checkout! Anything returned to me due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer. There will be no shipping refunds on missing packages due to an incorrect address. Once a package is returned to me, you will be refunded the purchase price, minus the shipping charge, as the USPS was paid for attempting to ship.
I try to ship items within 24 hours. Due to my pesky day job, sometimes it will take a day or two. All items have accurate processing times included in the listing. In the case of multiple items, I will combine shipping and refund the difference (by the payment method you used).
All items are shipped through the USPS.
In keeping with my policy of reuse/recycle/redecorate, many of my shipping boxes and packing materials are recycled (but always clean). If you desire unused materials, please indicate so in your "note to seller".
In an effort to keep all prices as low as possible, I normally only include additional insurance/tracking for high-ticket items shipped within the US. Anything under $25 will not normally have tracking or insurance, unless the USPS shipping method includes it. If you require it for any reason, please convo me ahead of time. Of course, I will pay for it. International items will not have tracking or insurance, except at the discretion of VRS.
For international orders, customs fees and VAT charges are the responsibility of the buyer. These are fees your government imposes on its residents for items coming into your country. By law, I cannot pay them; they are your responsibility. VRS cannot be responsible for said charges. By your country's laws, they are your responsibility. UK purchases in particular have low thresholds. Etsy has recently changed some verbiage that may be confusing about VAT charges. As noted above, by law I CANNOT collect VAT charges as I am not an EU seller. Your VAT charges will be your responsibility, and levied to your country prior to picking up your item. Please send me a message if you have further questions.
International items cannot be marked as a "gift" in order to avoid VAT taxes or customs fees. It is a US law punishable by up to $10,000 or imprisonment up to 5 years.
All purchases are processed through etsy's Direct Checkout or Paypal. You can use your credit card using a guest account on Paypal—it's easy!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds and exchanges will be made for unsatisfied customers, but must be shipped back at buyer's expense (with tracking for proof of receipt), as long as the item is returned in original condition. All payment processors (and etsy) dictate that refunds cannot occur until the item is returned. If your item arrives damaged, please photograph it WITH PACKAGING, so I have proof to submit to the post office and make a claim.
As all my items are vintage, please take into account their age and condition. Many are purchased from estate sales, so I cannot guarantee they will be pet- and smoke-free, although I do not intentionally sell smelly items. Please convo me if you have any questions about condition prior to purchase!