-Shipping is done via USPS First Class International.
- Items are very carefully packed to ensure they arrive in the same condition as they left.
- Stone orders are placed into a zip bag, then wrapped in bubble wrap and placed into a cardboard jewelry box. Then they are shipped in a bubble envelope.
( The cardboard jewelry boxes are very strong. You would literally have to step on or run them over to crush them.)
-Items usually ship in 1-3 business days.
-You will receive an E-mail confirmation when your order has been shipped.
- We accept Paypal, Visa, Mastercard, Discover, American Express and Etsy gift cards
- Orders placed through PayPal will show up as "THEJEWELRYM" on your bank statement.
Returns & exchanges
- We value our customers. We offer a 100% satisfaction guarantee with a 5 day return policy. If you're unsatisfied with your purchase PLEASE return it.
- If you'd like to return an item for a refund. Please contact us to let us know, then ship the item out you wish to return, upon receipt of the returned item, the face value will be credited back to you accordingly . ( Shipping cannot be refunded, Labor charges for resizing can be refunded )
- If you do not receive your parcel within 21 days of the order being shipped please contact us and we can work together to resolve the issue.
-Customer satisfaction is our main priority!
- We do NOT do Wholesale!
-- No outside Etsy transactions. Please do not ask me to bill you. If you would like to purchase and item please proceed through Etsy.