Our Sodium Hydroxide, also called lye, is food grade. It is commonly used to make high quality, handmade bar soap.
If you want Potassium Hydroxide to make liquid soap here is the listing below.
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Shipping & policies
All of our packages are shipped via USPS. First Class shipping is offered for anything light weight. If you pick First Class mail and your package is heavy we will have to charge you the difference. First Class Mail is not insured, so if this is something that worries you please pick Priority Mail.
Priority Mail is great for larger orders, and insurance is included for the loss or damage of your package up to $100 value. If you require additional insurance please let us know and we will add it to your order :)
We ship out all packages in 1 - 2 days
WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES, PLEASE FILE A CLAIM WITH USPS.COM IF YOU HAVE ANY DAMAGE TO YOUR PACKAGE, OR IT IS LOST OR STOLEN. THANKS FOR YOUR UNDERSTANDING.
You're covered for a maximum of $100 unless you pay for additional insurance on your order over $100. If USPS is at fault for the damage of your package, you have to submit and process the claim with USPS.
International Shipments sent First Class are not insured for loss or damage.
International Priority Mail offers insurance with packages, and if any damages or loss occurs you must process your claim with USPS.
All Customs, Duties & VAT fees are the buyer's responsibility. Please check your country's laws regarding materials that are not allowed in country, we will not be responsible for refused or returned packages dues to your countries laws.
In the case we decide to refund a returned package due to you refusal of your country and its laws, we will charge a stocking fee of 20% of the cost of the items. We are not responsible for the cost of shipping your items and that will not be refunded to you.
Currently we accept PayPal only. It’s safe and easy. If payment is not received after 3 days I will contact you via email as a kind reminder. However, if payment has not been received within 24 hours of email, the order will be cancelled.
Returns & exchanges
Orders cannot be cancelled once they are shipped. Returns are accepted only on a case by case basis.
DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit photographs of all of the packaging as it was when it arrived and the specific damage to the contents with an explanation of what was lost or broken. USPS often requires photo proof to pay a claim and your claim is likely to be rejected without it. We will supply USPS with the invoice on your behalf. If USPS damages your package, we have to abide by their decision on the claim. We professionally package all orders to avoid damage occurring and damage is actually very rare for us, but if damage happens, claims can take weeks, so please be patient. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of the delivery of your package because of waiting on damage claims.
If your package is damaged by a box cutter while opening, or damaged because of neglect Addicted to Soap cannot be held responsible. We are also not responsible for the cost to redeliver of a package if the customer supplied an incorrect mailing address. Please make sure your address is entered in the USPS standardized format and provide a safe place for delivery. Make sure your local PO knows where to safely leave your packages and pick them up promptly.
We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. To file a claim through Addicted to Soap you must notify us within 7 days of the receipt of your package. As stated at the top, only Priority Mail packages are insured against damage. We will finish the claim process for you and reship your items if a claim is paid.
LOST or MISSING PACKAGES:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of having to wait for the 15 days to file a claim. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100. To file a claim through Addicted to Soap for a lost package, you must notify us within 30 days of the mailing date of your package. As stated at the top, only Priority Mail packages are insured against loss.
We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your lost package. Please notify us within 30 days of the mailing date of your package to file a lost package claim and we will handle the claim process for you.
We love special requests and will accommodate them whenever we can.
Interested in wholesale purchasing? Contact us anytime.