PLEASE NOTE: As most of our items are fragile, we do our very best to package each item with great care to see it arrives to you undamaged. Shipping is set according to weight of item and size of box necessary to safely package item.
Overage Policy: We will refund shipping overages of more than $2.00 after a $2.00 shipping and handling fee. Example: Initial listing shipping paid = $10.00, Actual shipping cost after purchase = $6.00, Refund amount given back to buyer = $2.00. You can expect this refund at the time the item has been marked shipped. You will message you if you will receive this overage return.
INTERNATIONAL: If the country to which you would like items shipped to is not listed, please message us. We welcome all requests and will gladly send you the appropriate estimate. Damage clearly done by handling of Postal Service is a mutual risk for buyer and DocsCollectables.
If your order is damaged in shipping and IS INSURED: Contact us through Etsy Convo as soon as you get the package and see the damaged items. Hold onto everything, including the package. The Insurance Company and or Post Office will need photos, or need to see the box and damaged product in person, for the insurance claim, and you will need to sign an insurance affidavit. This must be completed within the first 7 days. Please be patient during the claim process. Refunds will be made after settling with the insurance co. There are no partial Refunds.
Paypal, Etsy gift card and direct check out accepted.
Returns & exchanges
Cases requesting refund are reviewed on an individual basis. In case of dissatisfaction of item, customer must return item(s) to DocsCollectables before return is considered. DocsCollectables is not responsible for shipping costs for return of items. In certain circumstances an item may be exchanged for similar priced item, please request an exchange if so interested. Damage clearly done by handling of Postal Service is a mutual risk for buyer and DocsCollectables. If the item is not insured, in the case of breakage during shipping, we will refund item(s) price and will refund partial shipping costs. Please refer to the Shipping Policy for more information.