All items are currently being created and shipped out within 3-5 business days after payment and all personalization information has been received. All orders are shipped via USPS (first class or priority, depending) mail or UPS (ground). If you need an item by a certain date, please message us first to ensure we can meet your deadline. If an item is needed within 7 days, there may be additional rush charges associated with the item to ensure delivery by the deadline needed. Note that the 'estimated' ship date is included on your order verification, however, this date is not a guarantee but only an 'estimate'. Once your item is shipped, we will update tracking information in the system & send you a verification email. USPS systems will update within 24 hours of receiving at the post office. Insurance is not included on standard orders unless we are notified before purchasing. Additional charges may apply.
**Please NOTE: for custom jewelry & t-shirts, your item will ship out within 1-2 weeks after payment has been received.
Payment PayPal or Direct Checkout (debit/credit card) accepted via Etsy. Taxes will be charged to all Texas customers. Orders with e-checks will not ship until payment of e-check has cleared and we've received notification. If payment does not clear within 2 weeks time, we will cancel the order and notify you.
Returns & exchanges
We stand by all of our products and want our customers to be 100% satisfied. We ask that all items be returned within 7 days of the original purchase. We do not pay for return shipping.
Thank you for purchasing from SimplySweetMonograms. If you are purchasing a custom item, please convo us with the specifics of your order, such as, size, color, and any other specifications that you would like.