Great customer service, fast shipping to Canada, I’ll keep ordering from them :)
Feb 20, 2018 by lindsschou
Seller shipped expediently. The packaging was good. And the seller included information on the dyes, which even though I have used the dyes for a long time, I felt that was an extra step for retaining a good customer. She even included a freebie sample of dyed roving for spinning! Yes, I will buy here again!
Shipping is via USPS Priority or First Class mail. Tracking is usually available on domestic shipping, not always on international. If the shipping calculator overcharges you, I will refund the difference. I usually send packages out 1 day after receiving payment, excepting weekends and holidays. Recycling and reusing is important, so you may get an ugly-looking box but what's inside will be gorgeous!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I offer an unconditional guarantee: Love it or your money back! I want you to be happy with your purchase, so if something doesn't meet your expectations, please message me right away to arrange exchange or return.
Q: What does "environmentally-conscious farming" mean? A: For us, it means careful water usage, avoiding chemical fertilizer, pesticides, and herbicides, and managing livestock without relying on drugs and chemicals. It's more labor-intensive, but being careful with our resources is important.