** All items will be sent via Canada Post (regular mail) If you would your package sent expressed or would like tracking, Please contact me prior to placing your order so I can adjust the shipping cost.
Ready to ship orders will be shipped within 1-3 days from the time full payment is received. Please allow 3-5 business days for your made to order jewellery to be shipped, it is usually sooner but I might be working on another order.
All orders will be mailed to address on customer's account. Please make sure to verify if the address is correct before placing your order.
I will not be held responsible for any loss and undelivered item or damages due to shipping. (If item is damage, please return item and we can work it out)
PLEASE NOTE: Shipping is just an estimate at time of check out: ALL SHIPPING COSTS TO BE ADJUSTED WHEN DESTINATION HAS BEEN CONFIRMED. Thank you
For made to order items - I will start working on your order once payment is received Ready to ship items - will be sent within 1-3 business days
If payment is not received within 48 hours your transaction will be cancelled.
All hand knitted cowls are made to order by me, using my own pattern design. Please allow approx. 7-10 business for me to knit the cowl before shipping. ( which may take 10-14 business days) or longer. I cannot control delivery time. Please plan accordingly if this purchase is a Holliday gift or if you need one for a specific date.
Returns & exchanges
Must make claim within 3 days upon delivery. Buyer is responsible for shipping costs. Only the cost of item will be refunded once item is returned and recieved.
** Custom knitted cowls - Only partial credit will given on a return (material cost will not be refunded! ** Buyer is responsible for shipping costs
I will not be responsible for any loss and undelivered item or damages due to shipping. (If item is damage, please return item and we can work it out)
*Please note that these are handmade, and there may be slight, unnoticeable imperfections, and differences between items.*
If for any reason you are not completely satisfied with your purchase, please let me know and we can work together. Communication is the key.
Feel free to contact me if you need more information.