We package all of our products with care to arrive safely to their destination. We do not offer gift wrapping.
If you are looking to buy products in bulk, go to our website www.crystalrivergems.com to find available bulk pricing.
If you have a specific request, please note the details in your order. We will do our best to find what you are looking for. Please respect that when we are able to honor your requests, this is out of courtesy and should not be expected as a service. You can expect that you will receive the item(s) you ordered as described in the listing details. If you are not satisfied, you have 21 days from the delivery date to return or exchange. We do not offer personalized picture services to make specific selections.
We try to take photographs that represent what the bulk of our inventory looks like for the item listings. However, it is the nature of gems and minerals to be unique in details so it should be expected that textures, tones, shapes, patterns, colors and sizes will vary. Please read descriptions before making your purchase. Feel free to make notes in your order of what you are looking for and we will do our best to find what you need (please refer to the above statements referencing custom orders.) You have 21 days from the delivery date to return or exchange.
Product returns must be in original condition and packaging. If you are not completely satisfied with your order, we will be happy to issue you an exchange or refund. Shipping costs are not refundable. Earring returns are not accepted for sanitary purposes. Returns must be within 21 days from time of delivery. Include a copy of your order with all returns. *To keep your jewelry in it's best condition, do not wear while sleeping, do not expose it to water or other liquids, and store in a safe dry place.