DELIVERY METHOD: All domestic parcels are delivered by Australia Post standard road service and are packaged safely by us in either a 500g/3kg satchel or carton. Despatch of your purchase is usually within one business day after payment has cleared. PO Box addresses are most welcome.
AUSTRALIA POST DELIVERY TIME FRAME ESTIMATES: The time frames for delivery by Australia Post to Australian states are a guide only and cannot be guaranteed by us. Parcels are dispatched from BLYTH LPO 5462.
TO: Metro/regional SA - Approx 2 business days. NSW/ACT/VIC - Between 2 to 4 business days. QLD/Far North/NT - Between 10 to 14 business days. TAS - Approx 5 business days.
***Please note, Express Post delivery is NOT available as a 'guaranteed next day delivery service' from our geographical location, as we are outside the service zone. For more information about the limitations of this service, please visit the link here: http://auspost.com.au/parcels-mail/delivery-areas.html
All parcels are shipped to the address as nominated by you in the Etsy checkout/registration process. We cannot guarantee delivery of item(s) due to inaccurate address details nominated by customers.
INTERNATIONAL DELIVERIES: International customers, please allow anywhere from 21 to 28 days for Australia Post Air Mail delivery, depending on your geographical location/zone. All international parcels are sent by Registered Air Mail which requires a signature on delivery.
International deliveries may involve additional customs/duty/taxes/other fees payable by customers charged by various Agents/Governments within each specific geographical region or country. Any additional international fees applicable to your delivery, such as additional delivery/customs/import fees/taxes are not determined by us. Please be aware of any importation restrictions applicable to your country that may adversely affect delivery of your order. We will not refund any payments whatsoever to international orders due to quarantine restrictions which may prevent the importation of purchased goods into your country. Insurance cover for international postage is only available if customers request additional insurance coverage at their own financial cost. More information can be found on the Australia Post website.
Payment types accepted within Australia only: Paypal, direct bank transfer (into verified merchant bank account), Australia Post issued Money Order, personal cheque.
Personal cheques and money orders are subject to clearance of paid funds and dispatch of goods will only occur once the cheque/money order has fully cleared, which may take up to 7 working days.
International customers please pay by Paypal only.
Payment types not accepted: Direct credit card payments, Western Union/MoneyBookers and other such third party payments are not accepted.
Returns & exchanges
Buyers to return goods within 14 days and provide advanced notice to us by email please within 2 days of receipt of your goods. Buyers/purchasers to be responsible for all postage and other financial costs when returning goods to us. Goods returned must be in original packaging, unopened and in undamaged condition upon return of items to us, otherwise no refunds will apply.
Goods may be collected from Blyth Licensed Post Office SA 5462 by prior arrangement. We do not offer any wholesale pricing structure.