For my smaller made to order items I aim to have items ready to be shipped in 3-4 working days (this doesn't include weekends although if I know an order is needed quickly I will try where possible to get it done quicker and completed over weekends if I can) Larger Items such as blankets and cardigans will have an estimated lead time in the items individually description. For items which are ready to be shipped I aim to post them that day if I can make it to the post office before closing time if not then I will post them first thing the next day.
I ship using the Royal Mail which within the UK can take 2-3 days for your order to arrive. For orders outwith the UK I ship using Royal Mail Air Mail who inform me that delivery can take upto 7-10 working days for European Destinations and 10-21 working days (this timescale does not include weekends) to reach destinations such as USA, Canada although they usually arrive a lot quicker (at busier periods such as christmas/easter etc it can take a few more days) Please remember I am shipping from the UK. The Royal Mail Air Mail service currently does not provide a standard tracking service with all of its parcels which means I am unable to provide any Tracking Numbers (when they bring this in I will of course be able to provide these with each order but at present it is not a service they offer)
I accept payment via Paypal, Direct Checkout which allows you to pay with most major credit and debit cards and I also accept etsy giftcards.
Returns & exchanges
In line with the EU distance selling regulations, the buyer has the right to return items within 14 days of receipt without supplying any reason. All items must be unused, undamaged and with the original packaging. If you have bought an item and wish to return it, please use this form: