I aim to post your order within 1 working day of cleared payment (unless it is a made to order item in which case it will be posted as soon as it is ready)
Please ensure your postal address is up to date ensure a quick and smooth transaction.
I will email you as soon as I have posted your item to let you know it's on its way.
Items will be sent by Royal Mail, First Class post, ( within the UK ) and by Airmail small parcel for other destinations Please allow 2-3 days after posting to receive your item . Items sent to the EU will take longer , please allow up to 2 weeks to receive your order.
If your item hasn't arrived within the expected time, please contact me by email.
I aim to keep the postage costs as low as possible for you, if you wish to purchase more than 2 items, please email me so I can give you the most cost effective option , I don't charge extra unless your package goes into the the next weight bracket.
If you change your mind and wish to cancel the purchase, please contact me as soon as possible so it can be cancelled before it's posted.
Returns & exchanges
I want you to be completely happy with your purchase, if for any reason you are not, please let me know as soon as you receive the item. I will do my best to resolve the issue to your satisfaction. If you are still unhappy, you can return the item within 14 days of receipt of your item for a refund.
I will refund your payment as soon as I have received the returned item.
If I am at fault (ie the item is faulty) I will refund the return postage cost.
JUST CHANGED YOUR MIND?
If you simply change your mind, please return the item in its original packaging and condition within 14 days of receipt and I will refund you the cost of the item and your original postage cost , you, the buyer are responsible for the postage costs for returning the item. Please do let me know you are returning it so I know to expect it.
Notification of intent to return must be made within 14 days of receipt of your item, you can download a cancellation form from here