I ship via Canada Post, usually using their reasonably priced Small Packet service. Note that this shipping method DOES NOT include insurance or tracking. Other insured or tracked options are available but are more costly, including Tracked Packet and various Package services. Inquire and I will do my best to help you.
I ship twice during the week, almost always on Tuesdays and Fridays. There is no shipping pickup available here on Saturday or Sunday.
PLEASE NOTE: I am happy to combine all of your items for shipping, including items purchased from my handmade lampwork beads shop here on Etsy, www.karenelmquist.etsy. The shipping price depends on the final weight of the package. When you are done shopping, I will calculate the actual shipping and promptly refund any overpayment, less a very small amount to cover packaging.
I'm sorry I don't accept cheques.
Remember that your item will be shipped from Canada and will spend time in customs. Customs charges are collected by your country and are the responsibility of the buyer, I am sorry I have no control over this. I do not collect them and unfortunately have no way of knowing what they might be for your country. You may be able to find out from your local Post Office. Customs forms will be marked with the correct sale amount.
NOTE: DESPITE THE AUTOMATED NOTE ON ITEM LISTINGS WHICH IS PLACED BY ETSY, CANADIAN SELLERS DO NOT INCLUDE VAT FOR COUNTRIES WHERE IT IS CHARGED. YOU WILL BE CHARGED VAT BY YOUR HOME COUNTRY. I HAVE NO WAY TO CALCULATE, CHARGE OR COLLECT IT.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I will accept returns within 7 days of your receiving your item. Items must be returned in the condition in which they were sent. Shipping is not refundable. I am sorry but I do not accept returns on antique or vintage clothing, accessories, footwear, shoes or boots.
I no longer ship to Greece, Turkey, Italy or India unless the buyer is willing to pay for tracking of their package. Please contact me for information if needed.