I spent a lot of money on a custom sign with rush shipping. One of the letters I received had a hole in it. I contacted the shop and they sent another one RIGHT AWAY (very much appreciated). The 2nd letter also had a hole in it (manufacturer defect maybe?). I couldn't get another one in time for my son's first birthday, so we tried to patch it. I appreciate the seller's communication with me and attempt to rectify the situation.