I ship via Canada Post Regular Mail. All orders will be shipped approximately 1-5 business days following the placement of the order unless otherwise specified in the listing. I ship to the shipment address listed in the order invoice. Please ensure that your address is correct when you order, as any packages returned to me due to wrong or incorrect addresses will be reshipped at the cost of purchaser. If the item is lost, I will do my best to try and locate it for you, however, Dear Thelma, Love Louise is not responsible for delays in receiving your package.
International Orders: International orders average 2-4 weeks for delivery. However, please keep in mind that packages sometimes take a longer period of time (up to 8 weeks) due to custom delays. Dear Thelma, Love Louise is not responsible for customs delays, lost or stolen packages. International package IDs are not tracking numbers, but parcel numbers to confirm your shipment. We are not responsible for any other border fees or taxes.
I generally charge the shipping rate, plus packaging costs, depending on the size of item or type of item shipped.
Acceptable methods of payment: ~Direct check out on Etsy ~Cheques from London, Ontario only. (cheques will need to be cleared prior to item being shipped) ~E Transfer (Canada only) ~Square (Credit Cards) In person, and local folks.
If I do not receive your payment within 5 days of the sale, and we have not communicated otherwise, I will cancel your order.
No tax is required to be paid at this time, however, the buyer is responsible for any customs taxes.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
My goal is that you are completely delighted with your purchase. If you need to return your item, please contact me within 7 days of receipt so that I can arrange an exchange or refund (minus shipping) for you, and give you the address to return your item. Please note that used/worn items and gift certificates are not eligible for returns or exchanges. Items MUST be returned in new, undamaged condition to qualify for a return. If you would like to exchange your item for a larger size or different item, the shipping cost for the new item is the responsibility of the buyer.
Sizing: For the best fit, I recommend checking with me regarding measurements first.
Note: Due to the handmade nature of my items, no piece is identical to any other. All items are made in a smoke-free, dog-friendly environment.
Warning: Some products contain small pieces and may be a choking hazard. Please store certain items out of reach of children.