I ship within three business days of receipt of payment. I accept custom/special orders with about a week of turnaround time.
I am happy to combine shipping in order to get you the best deal.
I use the cheapest available shipping rate (Surface/Ground) for all packages going to Canada and the US. Your shipping includes postage and packaging. Most packages arrive in one to two weeks. If your package has not arrived in three weeks, I definitely want to know about it. I can refund or replace your order if it has not arrived within six weeks.
Yes, it does cost more to ship from Canada to Canada, than it does to ship from Canada to the US. Sad but true.
I used to charge surface/ground internationally, but I was finding my packages took two to three months to arrive, especially to Australia and the UK.
I have now changed all my International shipping rates to cover Airmail postage to all non Canada/US destinations. Packages arrive in one to three weeks.
If you prefer a cheaper method of shipping and don't mind a really long wait, I can refund you the difference between Airmail and surface and ship it that way instead.
I accept payment by Paypal. It is possible to pay by major credit card through Paypal, without having a Paypal account. If you need help figuring this out, please feel free to convo me.
Returns & exchanges
I do not have a standard return policy, but I am committed to keeping my clients happy. I like to deal with each situation individually. Please do contact me if you have any problems or disappointments with your order.
**If you do plan to return your yarn or any other product, I would like to know as soon as possible. Items, especially yarn, must be in their original condition, and buyer pays return shipping.