Made to order items are shipped between 2-3 weeks, custom orders as agreed upon in the custom listing, sale items are shippes within 3 working days.
Orders are shipped to address provided on Etsy.
All orders will be shipped from the Netherlands by PostNL. It takes 8-12 days approximately to major cities all over the world. It provides tracking information and delivery confirmation to ensure you receive your product.
NOTE! Please note that orders placed outside of the Netherlands may be liable for customs duty/import taxes on delivery, this is entirely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
Please check your customs policies to ensure safe delivery.
Payment is due in FULL immediately at time of order, otherwise the order will be canceled within 24 hours.
Payment method accepted: Paypal, credit card, Etsy giftcards. For local (Dutch) buyers, direct bank transfer is also available. Please contact me for more details.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All items will be sent to you properly packaged in perfect condition. If however you find the goods to be faulty please notify me by email of the problem within 7 days. The item can be, after email confirmation, returned for repair, replacement or refund. It is advised to return items with track and trace, for I cannot be held resposible for loss of returned items without track and trace.
Discounted, sale are final sales and nonreturnable.
All blankets and pillows are meticulously inspected before shipment; please message me the day of delivery if you find flaws when you receive your item. I can work something out!!
PLEASE NOTE BEFORE PURCHASE:
- Note that colours vary from monitor to monitor setting. Please ask for additional photos or a swatch if you are unsure of a colour.
The more questions you ask, the more information I can provide to you to ensure your 100% satisfaction on your order.
Please contact me with any questions or concerns. I'll be happy to answer them!
All my products are availble for wholesale and bulk orders. If you would like to sell one or more of my products in your store, please contact me for more information.