My Little Bunny will create and package your order after we have received payment.
CONVERSATION/ “CONVO” REPLIES: Within 24 hours.
PROCESSING TIME (starts after payment is received): 1-3 Business Days (Most orders ship in 24 hours).
No Inventory On Hand. Each item is handmade for you AFTER order is placed. ---------------------------------------------------------------------- U.S.A. DEFAULT SHIPPING SPEED: USPS First-Class Mail® Parcel (2-5 days) in a 9 x 6 x 2” package Or Medium/Large Flat Rate Priority Boxes for Donut Stands.
SHIPPING UPGRADE: Upgrades are available. Please contact shop for a quote.
INSURANCE: Not included. Please contact shop for a quote.
ADDRESS CHANGE: Did you enter the wrong SHIP TO address? Contact shop ASAP to adjust.
If order has already shipped, you are responsible for contacting USPS, locating, and any return charges.
TRACKING: You will receive an email from Etsy that includes your USPS tracking number once a shipping label has been created.
INTERNATIONAL: Outside U.S.A? You are responsible for any customs/duties/clearance fees that may occur. Once item is shipped, MLB is not responsible for lost or damaged packages.
IMPORTANT: My Little Bunny is not responsible for any lost or damaged packages after shipment. Please contact USPS if you fear your package was lost or damaged.
RETURNS: My Little Bunny will gladly accept return requests within 2 days of delivery. Customer is responsible for paying ALL return shipping costs. For refund, item must be in original condition. Buyer is responsible should any loss in value occur. Damaged items will NOT be refunded (This includes any odor (ie: smell of smoke or pet).
Payment must clear before shipment takes place.
Returns & exchanges
Please convo me if I could have improved upon your shopping experience.
All CUSTOM sales are final.
In the event of a requested refund, the customer must: 1.) Pay return shipping charges 2.) Obtain a Delivery Confirmation number on return shipment 3.) Send Delivery Confirmation number to My Little Bunny via Convo
If all 3 steps were followed, a full-refund will be issued.
Due to the nature of HANDMADE items, you should expect SLIGHT variations. Variations might also occur due to depictions of computer screens.
All of My Little Bunny's products are created in a non-smoking and pet-free environment.
**SHOP DISCLAIMER** SOME ITEMS MAY CONTAIN SMALL EMBELLISHMENTS WHICH COULD DETACH. THESE SMALL PARTS COULD POSE A CHOKING HAZARD TO PETS OR CHILDREN. MY LITTLE BUNNY AND ITS OWNERS WILL NOT BE HELD RESPONSIBLE FOR ANY INCIDENTS THAT MAY OCCUR. OUR ITEMS ARE NOT MEANT FOR PETS OR CHILDREN TO HANDLE OR CHEW AND REQUIRE ADULT SUPERVISION AT ALL TIMES.